Effective Date: 27 July 2026

1. Introduction

This Privacy Policy explains how Munirathna, MLA, RR Nagar, referred to as “we”, “our”, “us” or the “MLA Office”, collects, uses, stores and protects personal information through the MR QR citizen communication service available on this website.

The service is intended to help citizens contact the MLA Office regarding complaints, public-service issues, requests for assistance and solutions relating to their locality.

By using the service, you acknowledge that your information will be processed as described in this Privacy Policy.

2. Information We Collect

When you use the citizen call-connect service, we may collect:

• Your name
• Your mobile number
• Your current GPS latitude and longitude
• Location accuracy information provided by your device
• Your detected ward and constituency block
• The date and time of your request
• The number of times you have contacted the office
• Call-routing and service-request history
• Technical information required for website security, such as browser information, IP address and server logs

We do not require OTP or identity-document verification through this service.

3. Location Information

Location access is mandatory for using the call-routing function.

Your location is used to:

• Confirm that you are within the supported constituency area
• Identify your ward
• Identify the correct constituency block
• Connect you to the appropriate block office contact number
• Prevent requests from being routed to the wrong office

The call button will not function unless location permission is granted and your location is successfully verified.

We do not use your location for advertising or unrelated tracking.

4. Purpose of Processing

Your information is processed only for legitimate citizen-service purposes, including:

• Connecting citizens with the appropriate MLA or block office
• Receiving complaints and requests for assistance
• Following up on citizen issues
• Maintaining a history of citizen contacts
• Monitoring the number and distribution of service requests
• Preparing administrative, ward-wise and block-wise reports
• Preventing fraud, misuse and unauthorised system access
• Maintaining website and database security
• Complying with applicable legal obligations

5. Call Recording

Telephone calls made through this service are not audio-recorded by the MR QR system or the website.

The system records only administrative call information, such as the mobile number, call-request time, detected ward, block and visit count.

Information voluntarily communicated to office staff during a telephone conversation may be used by the office to understand, manage and resolve the citizen’s complaint or request.

6. Consent

By entering your mobile number, allowing location access and pressing the call button, you consent to the collection and processing of your information for constituency verification, call routing, complaint handling and follow-up.

You may withdraw your consent or request deletion of your personal information by contacting us. Withdrawal will not affect processing that was lawfully completed before the withdrawal request.

Location permission may also be withdrawn through your browser or device settings. However, the call-routing service will not work without location access.

7. How We Share Information

We do not sell, rent or trade citizen information.

Information may be accessed only by:

• Authorised MLA Office personnel
• Authorised constituency block coordinators
• Technical service providers engaged to host, maintain or secure the system
• Government, regulatory or law-enforcement authorities when disclosure is legally required

Block coordinators are restricted to viewing records assigned to their respective blocks. Master administrators may access information across all blocks for administrative oversight.

8. Technology and Service Providers

The service may use third-party technology providers for hosting, database management, security and website operation, including:

• Firebase and Google cloud-related services
• Hostinger hosting infrastructure
• WordPress
• Elementor

These providers may process limited information only as necessary to provide technical services, subject to their applicable terms, privacy policies and security practices.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Handle and follow up on citizen complaints
• Maintain service and communication records
• Prepare administrative reports
• Resolve disputes
• Prevent misuse
• Meet legal, regulatory or audit requirements

Information that is no longer required will be deleted, anonymised or securely archived, subject to applicable legal requirements.

10. Data Security

We use reasonable technical and organisational safeguards, including:

• Restricted dashboard authentication
• Role-based block access
• Server-side location verification
• Secured database rules
• Restricted server credentials
• Access logging and monitoring
• Protection against unauthorised database writes
• Input validation and protection against malicious content

No electronic system is completely risk-free. Users should avoid sharing unnecessary sensitive information during calls or through the website.

11. Your Rights

Subject to applicable law, you may request:

• Confirmation of whether your personal information is being processed
• Access to your personal information
• Correction of inaccurate information
• Updating of incomplete information
• Deletion of information that is no longer required
• Withdrawal of consent
• Information about how your data is used
• Grievance resolution

Requests may be subject to reasonable verification to prevent unauthorised access to another person’s information.

The DPDP Act recognises rights relating to access, correction, erasure and grievance redressal, alongside obligations to protect digital personal data.

12. Children’s Privacy

Persons below 18 years of age should use this service only with the knowledge and assistance of a parent or lawful guardian.

We do not knowingly use children’s information for advertising, profiling or behavioural monitoring.

13. Cookies and Technical Logs

The website may use essential cookies or browser-session storage for:

• Login sessions
• Website security
• Preventing duplicate submissions
• Maintaining dashboard access
• Remembering temporary service status

These technologies are not intended for behavioural advertising.

14. External Links

The website may contain links to maps, government websites or third-party services. We are not responsible for the privacy practices or content of external websites.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in the service, technology, security practices or applicable law.

The revised effective date will be displayed at the top of this page.

16. Privacy and Grievance Contact

For privacy questions, correction requests, deletion requests or grievances, contact:

Munirathna, MLA, RR Nagar
147, 11th Cross Road,
Vyalikaval, Kodandarampura,
Malleshwaram, Bengaluru,
Karnataka – 560003
Phone: 080 2344 2288

Please include your name, registered mobile number and a clear description of your request. Do not send passwords, OTPs or unnecessary identity documents by email.